Support

We are responsible for the expert maintenance of websites, CRM systems and customer portals.

We ensure that your company’s digital space remains stable and updated. We develop your websites, internal corporate portal and CRM system as part of our technical support packages.

What Do We Offer?

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Website technical support

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CRM support

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Corporate portal technical support

What Do We Offer?

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Website technical support

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CRM support

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Corporate portal technical support

What Does Website Support Include?

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    Consultations on the website operation
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    Structure update, bug fixing
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    Restoration of the website from a backup copy made by the hosting provider
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    Preparation and posting of graphic content
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    Services administration
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    Control over the safety of your work
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    Development of new functionalities
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    Integration with third party systems

Tariffs for Website Technical Support

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Continuous work

95 €/month

24/7 uptime monitoring

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    Regular backup
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    Server administration
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    Cost per additional hour: 30 euros
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    Requests are accepted from 11:00 to 16:00, working days
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Basic support

195 €/month

Any work related to designing, layouting, programming

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    Personal Manager
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    Response time – up to 30 minutes
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    Included time - 8 hrs/month
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    Cost per additional hour: 30 euros
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    Requests are accepted from 10:00 to 19:00, working days.
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Website evolution

485 €/month

Any work related to design, layout, programming, documentation, business process design.

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    Personal Manager
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    Response time – up to 15 minutes
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    Included time – 20 hrs/month
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    Cost per additional hour: 30 euros
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    Requests are accepted from 10:00 to 19:00, working days.

Tariffs for Website Technical Support

icon

Continuous work

95 €/month

24/7 uptime monitoring

    icon
    Regular backup
    icon
    Server administration
    icon
    Cost per additional hour: 30 euros
    icon
    Requests are accepted from 11:00 to 16:00, working days
icon

Basic support

195 €/month

Any work related to designing, layouting, programming

    icon
    Personal Manager
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    Response time – up to 30 minutes
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    Included time - 8 hrs/month
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    Cost per additional hour: 30 euros
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    Requests are accepted from 10:00 to 19:00, working days.
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Website evolution

485 €/month

Any work related to design, layout, programming, documentation, business process design.

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    Personal Manager
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    Response time – up to 15 minutes
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    Included time – 20 hrs/month
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    Cost per additional hour: 30 euros
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    Requests are accepted from 10:00 to 19:00, working days.
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ENTERPRISE

from 3100 €/month

Individual terms for large projects.

This tariff is relevant for the development of high-load web services, sites with complex structure or design.

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    Personal Manager
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    A dedicated team working on the site
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    The project is carried out using the Agile methodology, in incremental steps (sprints).
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    You choose:
    Our response time to requests
    Time required to send a request
    Time included for a specific period
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Deposit for 3 months

Price depends on time

Extra hours to finalise the site for companies with irregular requests.

This tariff is suitable as an add-on to the basic technical support package, or when the volume of tasks to be performed is not known in advance.

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    15 hours – 375 euro
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    30 hours – 750 euro
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    50 hours – 1195 euro
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    The response time for a request is 2 working days.
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    Requests are accepted from 10:00 to 19:00, working days.
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ENTERPRISE

from 3100 €/month

Individual terms for large projects.

This tariff is relevant for the development of high-load web services, sites with complex structure or design.

    icon
    Personal Manager
    icon
    A dedicated team working on the site
    icon
    The project is carried out using the Agile methodology, in incremental steps (sprints).
    icon
    You choose:
    Our response time to requests
    Time required to send a request
    Time included for a specific period
icon

Deposit for 3 months

Price depends on time

Extra hours to finalise the site for companies with irregular requests.

This tariff is suitable as an add-on to the basic technical support package, or when the volume of tasks to be performed is not known in advance.

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    15 hours – 375 euro
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    30 hours – 750 euro
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    50 hours – 1195 euro
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    The response time for a request is 2 working days.
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    Requests are accepted from 10:00 to 19:00, working days.

Technical Support Terms and Conditions

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    There is no minimum support period.
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    Unused hours are not carried over to the next month (except for the “Deposit” tariff).
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    The response time depends on the chosen tariff and the urgency of the request.
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    Support of several websites in one tariff is discussed separately.
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    The customer is the initiator of changes to the website and the author of relevant requests to our team.
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    Specialists who work with your website constantly are involved in the decision making process.
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    Packages of 50 hours or more let you choose the type of work, the response time to the request and the time to submit the applications.
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The cost and terms of internal corporate portal and CRM support are determined separately for each project.

The support package includes the following services:

INTERNAL PORTAL

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    Accessibility monitoring
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    Server administration
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    UX/UI Design
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    Business process automation
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    Integration with other services
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    Development of new marketplace modules and applications

CRM SYSTEM

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    CRM status audit
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    Sales automation
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    Employee training
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    Preparation of training materials
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    Integration with other services
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    Custom modifications
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Julia Andrusiak

Account Director

+38 050 700 75 72

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We work with you to find the best solution for the business challenges you face.

Book a free consultation

Let’s work together for great results

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