Illustration

A single digital workspace "Uspacy"

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    28.06.2023
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    10 minutes
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    Author: Julia Andrusiak
Illustration

A single digital workspace "Uspacy"

    icon
    28.06.2023
    icon
    10 minutes
    icon
    Author: Julia Andrusiak

Uspacy is a new online service developed by a Ukrainian team of developers. Uspacy provides a comprehensive platform for managing key organizational processes. This service demonstrates how convenient it can be to collaborate as a team, work on tasks, and manage CRM when all the necessary tools are available in one product. Uspacy helps streamline team collaboration in a single workspace, even with a large number of employees. In Uspacy, you can communicate with colleagues in chats, join thematic groups, and easily manage tasks by assigning roles to team members.

Who is Uspacy for?

First and foremost, it is suitable for medium-sized companies that want to automate their business processes and avoid using multiple services for this purpose. Larger companies often require the development of their own customized systems tailored to their specific needs. However, if a large company's processes are standard, Uspacy is a good choice.

Uspacy Tools:

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    The service offers various tools, including CRM for sales management and control, task planning, customer database management, and monitoring managers' and salespeople's work.
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    Internal communication organization through the "Company and People" set of tools You can utilize the company's structure, interact with colleagues, view news feeds, and use profiles and chats.
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    Task and collaborative work organization within the company. Tasks can be created in two modes: quick, for prioritization and assignment of responsibilities, and full, with the ability to add detailed descriptions and attach files. Tasks can be presented in the form of a list or Kanban board, and they can be conveniently filtered based on specific criteria while monitoring the work of managers. Task access can be configured by assigning roles within the team and assigning executors and controllers.
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    Mobile application for internal communication and company-wide collaboration. The application has an open API and integrates with other technological tools. Users can send messages and communicate within the internal corporate social network.
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    Telephony to enhance customer communication and optimize the contact center's work Through the integration of telephony with CRM, contact center employees and managers can see customer information on the screen before the call and maintain detailed records of customer interactions after the call.
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    For customers who decide to switch from another company management system to Uspacy, data migration is available. This allows for a quick database transfer without losing important information, enabling uninterrupted work in Uspacy immediately after the import.

What's Inside?

Uspacy is based on an API-based architecture that allows for expanding its functionality. Developers provide a documented API that can be used to extend the product's capabilities in the future. Instead of boxed product versions, where customization is only possible for in-house services, Uspacy partner developers can add their own services to the product interface. Any new features for users can be directly added to the cloud service, allowing for an enhanced user experience throughout the product.

The Uspacy system has a microservices architecture, ensuring stability and flexibility through independent components. Users can rest assured that a malfunction in one section will not affect the operation of others. Technologies like Kubernetes and KEDA allow for scaling each service individually, considering multiple metrics simultaneously. This provides a technological advantage that ensures the best performance and stability for users.

The company takes the data security of its users seriously, so Uspacy includes:

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    Two-factor authentication
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    Data encryption
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    24/7 monitoring
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    Physical separation of each database
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    Triple back up
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    Compliance with applicable laws and GDPR data protection requirements

One of the advantages of Uspacy is its modern and user-friendly design. The feedback from early clients regarding this aspect has been very positive. The interface is pleasant to work with, and the main actions are intuitively understandable for users with experience in similar services as well as those who are implementing them.

Uspacy is a new product that offers extensive capabilities for managing key processes within a company. With its excellent features, it is ready to provide immediate benefits and help organize key processes within the company. The product development team is committed to continuous improvement and enhancement of the service, guided by user feedback and market demands.

Julia Andrusiak

Julia Andrusiak

Account Director

+38 050 700 75 72

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