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Case AGROKALINA
Process automation for a manufacturer of agricultural equipment
AGROKALINA is a Ukrainian company, one of the leaders in agricultural machinery production.
Year
2020
Project duration
6 months
TECHNICAL SUPPORT
–
Specialists involved
8 persons
Year
2020
Project duration
6 months
Project duration
–
Specialists involved
8 persons
Challenges
Solutions
Customise the CRM system according to the company's processes.
Systematise and automate internal and external processes: communications with customers, processing of requests from various sources, reconciliation of orders between departments, production, payments, shipment, delivery.
Project Details
Preparation for CRM implementation can be divided into 4 main blocks:
Analyse the process of working with Leads and Deals;
Detailing - identifying important stages and components of the process, responsible and control points;
Formalisation and fixation of business processes - structuring data into a table, preparing the necessary diagrams;
Writing technical specifications for CRM implementation and process automation.
Algorithm of the key business process
Results
Olena Melnychuk
Chief Operating Officer
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