Case PAS-TRANS

CRM implementation and website customization for a logistics company

PAS-TRANS is a Ukrainian logistics company that has been carrying out international road transportation, from 20 tons, for more than 8 years.

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Year

2021

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Project duration

4 months

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Technical support

from 2020 to the present

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Specialists involved

4 persons

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Year

2021

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Project duration

4 months

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Technical support

from 2020 to the present

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Specialists involved

4 persons

PAS-TRANS website page screens

Challenges

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    Losing clients.
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    Uneven workload on employees.
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    Difficulty interacting with clients and colleagues.
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    Large time spent on sales analysis.

Solution

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    Creation of a website with information about the company and a form for requesting a consultation.
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    Setting up a single workspace that includes CRM and team interaction tools.

Settings in CRM

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    2 funnels were created (for managers and logisticians).
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    Synchronisation between funnels, so they are always with current data and statuses.
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    Automated informing of responsible persons, verification of entered data, auto filling of fields, prohibition of actions under certain conditions, etc.

Results

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    Sales increased due to increased speed of processing requests and reduced errors.
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    Employees’ time was freed up for new tasks due to the automation of business processes.
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    It became possible to analyse sales and marketing based on generated reports.
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    The sales process has become "transparent".
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Julia Andrusiak

Julia Andrusiak

Account Director

+38 050 700 75 72

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