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07.07.2023
4 minutes
Author: Julia Andrusiak
Classification of CRM Systems:Which One to Choose?
Are you looking for the perfect CRM system for your business? Unsure of the criteria to compare different options? Don't worry, we're here to help! In our comparison table, you'll find the key criteria that will assist you in choosing the best CRM system for your business.
What are the types of CRM systems?
Cloud-based CRM:
DeploymentHosted on cloud servers
CostMonthly/annual subscription based on functionality
ScalabilitySuitable for small, medium, and large companies
CustomizationConfiguration-based customization options
IntegrationWide integration capabilities with other systems
Mobile AccessFull access through mobile applications
SecurityHigh level of data security and provision
On-premises CRM:
DeploymentInstalled and stored on local servers
CostOne-time license fee and support cost
ScalabilityMostly used by large companies
CustomizationFlexibility in customization and feature modification based on needs
IntegrationLimited integration possibilities
Mobile AccessDepends on configuration and support
SecurityDepends on internal security measures
Open-source CRM:
DeploymentAvailable for use and modification of source code
CostFree or cost based on usage and support
ScalabilityVarious sizes from small to large enterprises
CustomizationFull freedom in customization and modification of source code
IntegrationFlexibility in customization and integration with other systems
Mobile AccessVarious mobile access capabilities
SecuritySecurity level depends on configuration and source code
Olena Melnychuk
Chief Operating Officer
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