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24.07.2025
7 minutes
Author: Artem Tykhonov
Uspacy vs KeyCRM: Which CRM is Better for Your Business?
Is your sales team spending too much time writing repetitive emails? Missed follow-ups and delayed responses lowering your conversion rates? Email automation in Pipedrive can help streamline communication with clients, reduce routine tasks, and boost your team’s productivity. In this article, we’ll cover how it works, what processes can be automated, and which tools are best for the job.
Pricing: Uspacy vs KeyCRM – Which Offers Better Value?
Uspacy offers three pricing plans: free, 319 UAH, and 639 UAH per user per month. It’s simple: the more users, the higher the plan.
KeyCRM initially looks more affordable: $19 per month with unlimited users. However, there’s a catch — you pay an extra $9 for data volume. So, if you have an active team and lots of orders, costs can quietly increase.
Conclusion: If you want a transparent and predictable payment model, Uspacy is more flexible. You know exactly what you’re paying for.
Who Are These Systems Designed For?
Uspacy is a universal solution. It’s used by auto repair shops, law firms, banks, and even government institutions. It suits both B2B and B2C companies.
KeyCRM is tailored for e-commerce: online stores, marketplaces, educational products.
Conclusion: If you operate solely online, KeyCRM is a good fit. But if your business is more complex — involving marketing, multiple departments, or teams — Uspacy offers greater flexibility.
KeyCRM Functionality
KeyCRM is designed for online sales and order management, and that’s reflected in its features:
1. Leads & Clients Management
Organized structure for leads, deals, and orders
Separate pipelines for each process type
Automatic lead distribution among managers
Two-way sync with marketplaces and CMS platforms
2. Orders & Inventory
Full stock management: items, balances, restocking
Real-time inventory synchronization
Order tracking: confirmations, deliveries, statuses
Product catalog with flexible editing options
3. Tasks & Monitoring
Basic task manager: tasks, deadlines, statuses, priorities
Tasks linked to leads/orders/clients
Comments, file attachments, user mentions
4. Communication
In-CRM chat, task comments
Push notifications (mobile, sound, browser)
Access control for chats and channels
5. Integrations
Marketplaces, social media, email
API for custom solutions
Query handling from messengers, email, and social media by separate teams
6. Analytics
Basic reports on orders, sales, inventory
Manager and channel performance tracking
Uspacy Functionality
Uspacy is more than just a CRM — it’s a full digital workspace for your entire company: from sales and marketing to HR, logistics, support, and finance.
1. CRM Features
Client database with contacts, companies, history, and responsible managers
Deal/customer card with all data in one place: orders, tasks, docs, products
Full interaction log: calls, emails, chats
Segmentation via filters: by manager, status, channel, etc.
Sales funnels customizable to your processes: stages, rules, transitions
2. Task & Project Management
Task setting for clients, deals, projects, and internal processes
Subtasks, recurring tasks, templates
Time tracking, reminders, change logs
Bulk task actions: reassign, update statuses, move
Assigning responsibility: teams, clients, contractors
3. АProcess Automation
No-code automation builder
Webhooks, triggers, document templates
Auto-filled contracts and invoices using CRM data
API integrations for advanced workflows
4. Product & Service Catalog
SKU, price, tax, stock, units of measure
Product linkage to deals — pricing calculated automatically
CMS integration (Shopify, Webflow, Horoshop) — real-time sync for stock and prices
5. Communications
Integrated telephony, email, messengers (Viber, Telegram, etc.)
Communication center — all incoming/outgoing messages in one place
Comments, chat, mentions, internal social network
Open, private, and secret group chats
Mobile app — full access to tasks, clients, and chats on the go
6. Integrations
Marketplaces: Rozetka, Prom, Allo, Kasta, etc.
CMS: Shopify, Horoshop, Webflow, Weblium
Payment gateways: online payment integrations
Telephony, email, messengers — all communication inside the CRM
API and a growing integration marketplace
7. Extra Features
Smart Objects — create any custom entity (warehouses, samples, real estate, contracts, courses, etc.)
Flexible company structure — departments, roles, access permissions
Scalable analytics — deal, team, channel, and performance reports
Full-featured iOS/Android mobile app
Functionality Comparison at a Glance
CRM
Uspacy
KeyCRM
CRM
CRM
Uspacy
Uspacy
KeyCRM
KeyCRM
Customer Management
Powerful CRM with smart cards, history, segmentation
Neat pipelines, lead distribution
CRM
Customer Management
Uspacy
Powerful CRM with smart cards, history, segmentation
KeyCRM
Neat pipelines, lead distribution
Tasks
Advanced task manager with time tracking, subtasks, templates
Basic task manager with comments and deadlines
CRM
Tasks
Uspacy
Advanced task manager with time tracking, subtasks, templates
KeyCRM
Basic task manager with comments and deadlines
Sales
Sales funnels, deals, automation, documents, products
Orders, inventory, confirmations, shipping
CRM
Sales
Uspacy
Sales funnels, deals, automation, documents, products
KeyCRM
Orders, inventory, confirmations, shipping
Product Catalog
Yes, with CMS sync, tax, inventory
Yes, with warehouse integration
CRM
Product Catalog
Uspacy
Yes, with CMS sync, tax, inventory
KeyCRM
Yes, with warehouse integration
Automation
No-code flows, conditional actions, webhooks
Present but simpler (mainly for leads and deals)
CRM
Automation
Uspacy
No-code flows, conditional actions, webhooks
KeyCRM
Present but simpler (mainly for leads and deals)
Integrations
Marketplaces, CMS, payments, telephony, email, API
Marketplaces, email, API
CRM
Integrations
Uspacy
Marketplaces, CMS, payments, telephony, email, API
KeyCRM
Marketplaces, email, API
Team Collaboration
Internal social network, feed, filters, mobile app
Comments, chats, push notifications
CRM
Team Collaboration
Uspacy
Internal social network, feed, filters, mobile app
KeyCRM
Comments, chats, push notifications
Analytics
Detailed dashboards, customizable metrics
Basic order and sales reports
CRM
Analytics
Uspacy
Detailed dashboards, customizable metrics
KeyCRM
Basic order and sales reports
Scalability
Smart objects, custom entities, no-code
Field additions, API
CRM
Scalability
Uspacy
Smart objects, custom entities, no-code
KeyCRM
Field additions, API
Functionality Comparison at a Glance
Feature Area
Uspacy
KeyCRM
Feature Area
Feature Area
Uspacy
Uspacy
KeyCRM
KeyCRM
Customer Management
Powerful CRM with smart cards, history, segmentation
Neat pipelines, lead distribution
Feature Area
Customer Management
Uspacy
Powerful CRM with smart cards, history, segmentation
KeyCRM
Neat pipelines, lead distribution
Tasks
Advanced task manager with time tracking, subtasks, templates
Basic task manager with comments and deadlines
Feature Area
Tasks
Uspacy
Advanced task manager with time tracking, subtasks, templates
KeyCRM
Basic task manager with comments and deadlines
Sales
Sales funnels, deals, automation, documents, products
Orders, inventory, confirmations, shipping
Feature Area
Sales
Uspacy
Sales funnels, deals, automation, documents, products
KeyCRM
Orders, inventory, confirmations, shipping
Product Catalog
Yes, with CMS sync, tax, inventory
Yes, with warehouse integration
Feature Area
Product Catalog
Uspacy
Yes, with CMS sync, tax, inventory
KeyCRM
Yes, with warehouse integration
Automation
No-code flows, conditional actions, webhooks
Present but simpler (mainly for leads and deals)
Feature Area
Automation
Uspacy
No-code flows, conditional actions, webhooks
KeyCRM
Present but simpler (mainly for leads and deals)
Integrations
Marketplaces, CMS, payments, telephony, email, API
Marketplaces, email, API
Feature Area
Integrations
Uspacy
Marketplaces, CMS, payments, telephony, email, API
KeyCRM
Marketplaces, email, API
Team Collaboration
Internal social network, feed, filters, mobile app
Comments, chats, push notifications
Feature Area
Team Collaboration
Uspacy
Internal social network, feed, filters, mobile app
KeyCRM
Comments, chats, push notifications
Analytics
Detailed dashboards, customizable metrics
Basic order and sales reports
Feature Area
Analytics
Uspacy
Detailed dashboards, customizable metrics
KeyCRM
Basic order and sales reports
Scalability
Smart objects, custom entities, no-code
Field additions, API
Feature Area
Scalability
Uspacy
Smart objects, custom entities, no-code
KeyCRM
Field additions, API
Final Thoughts: What Should You Choose?
If you’re looking for a simple CRM that works well with online orders, KeyCRM will get the job done.
But if your team is growing, your business spans multiple areas, you use a lot of third-party tools (like banking, telephony, marketing platforms), and you want to automate processes and stay in control — Uspacy becomes more than a CRM. It becomes a workspace for your whole company.
CRM is not just about convenience — it’s about how fast your business can grow.
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Olena Melnychuk
Chief Operating Officer
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