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Case BOLEYN STUDIO

Setting up an automatic system for sending INFORMATION to customers

BOLEYN STUDIO is a beauty salon offering a variety of body care procedures.

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YEAR

2024

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PROJECT DURATION

3 weeks

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TECHNICAL SUPPORT

from 2024 to the present

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SPECIALISTS INVOLVED

1 persons

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YEAR

2024

icon

PROJECT DURATION

3 weeks

icon

TECHNICAL SUPPORT

from 2024 to the present

icon

SPECIALISTS INVOLVED

1 persons

BIG DAY MEMORIES screen pages of the site, holiday, couple, couple, woman, man

Challenges

logo BigDayMemories
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    Automating the SMS dispatch process according to the client’s requirements.
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    Integrating the Shopify website with multiple platforms to automate order processing and client communication.
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    Preventing duplication of contacts within the system.

Challenges

Illustration
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    Automating the SMS dispatch process according to the client’s requirements.
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    Integrating the Shopify website with multiple platforms to automate order processing and client communication.
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    Preventing duplication of contacts within the system.

Solutions

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    Automated SMS Dispatch System:
    Configured an automated SMS system to notify clients about appointment statuses, send reminders, and enable cancellation or rescheduling of bookings.
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    Shopify Integration with Pipedrive CRM:
    Automated the progression of deals through different stages within the CRM.
    Implemented a duplicate-checking system to prevent duplicate contacts. Based on existing data, the system creates:
    A standalone contact
    A contact with a deal, or
    Only a deal
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    Integration with Klaviyo for Email Automation:
    New contacts are automatically created in Klaviyo when an order is placed.
    Configured email sequences for customer engagement, including promotions and reminders.
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    Calendly Integration for Online Appointments:
    Enabled website visitors to book online consultations for procedure recommendations.
    Configured SMS notifications to inform clients about appointment statuses, reminders, and changes, such as cancellations or rescheduling.
Illustration

Solutions

    icon
    Automated SMS Dispatch System:
    Configured an automated SMS system to notify clients about appointment statuses, send reminders, and enable cancellation or rescheduling of bookings.
    icon
    Shopify Integration with Pipedrive CRM:
    Automated the progression of deals through different stages within the CRM.
    Implemented a duplicate-checking system to prevent duplicate contacts. Based on existing data, the system creates:
    — A standalone contact
    — A contact with a deal, or
    — Only a deal
    icon
    Integration with Klaviyo for Email Automation:
    New contacts are automatically created in Klaviyo when an order is placed.
    Configured email sequences for customer engagement, including promotions and reminders.
    icon
    Calendly Integration for Online Appointments:
    Enabled website visitors to book online consultations for procedure recommendations.
    Configured SMS notifications to inform clients about appointment statuses, reminders, and changes, such as cancellations or rescheduling.
Illustration
BIG DAY MEMORIES men, women, ladder, lanterns, newlyweds

Project Details

To implement these solutions, the following steps were taken:

Shopify and Pipedrive CRM Integration:

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    Automated deal transitions across CRM stages.
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    Integrated a duplicate-checking function to handle contacts based on the existing database: create a standalone contact, contact with a deal, or only a deal.
Illustration

Klaviyo Integration:

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    Automatically added new contacts in Klaviyo upon order creation.
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    Configured marketing and informational email sequences for customer engagement.
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Klaviyo Integration:

    icon
    Automatically added new contacts in Klaviyo upon order creation.
    icon
    Configured marketing and informational email sequences for customer engagement.
Illustration

Calendly Integration:

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    Integrated Calendly to allow visitors to schedule consultations conveniently.
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    Automated SMS reminders for appointments, cancellations, and rescheduling notifications to enhance client communication.

Visitors can now book online consultations to identify the most suitable procedures. After booking, clients receive SMS notifications about their appointment status, reminders, and updates.

In cases of cancellations or rescheduling, automated messages are sent to both the client and the manager. If a client fails to attend without prior notice, they receive follow-up communications via an email sequence tailored to such situations.

Illustration

Calendly Integration:

    icon
    Integrated Calendly to allow visitors to schedule consultations conveniently.
    icon
    Automated SMS reminders for appointments, cancellations, and rescheduling notifications to enhance client communication.

Visitors can now book online consultations to identify the most suitable procedures. After booking, clients receive SMS notifications about their appointment status, reminders, and updates.

In cases of cancellations or rescheduling, automated messages are sent to both the client and the manager. If a client fails to attend without prior notice, they receive follow-up communications via an email sequence tailored to such situations.

Results

An automatic SMS sending system was set up, Shopify integration with the CRM system Pipedrive, Klaviyo, Calendly was carried out, as a result:

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    The project enabled Boleyn Studio to automate routine processes, improve order processing efficiency, and enhance customer communication.
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    Clients can effortlessly book appointments online, receive timely SMS reminders, and get instant updates in case of changes, making their overall experience more seamless and convenient.
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Julia Andrusiak

Julia Andrusiak

Account Director

+38 050 700 75 72

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Ukraine, Chernivtsi+38 050 700 75 72

Arlington, VA, United States+1 202 643 28 83

Portugal, Lisbon+351 932 26 05 94

Emaillatigid.ogeretla%40liam

ABOUT US

Mission and values

Our partners

Social responsibility

PRODUCTS

Pipedrive

Zoho

Uspacy

WordPress

Weblium

SERVICES

Website Development

CRM Implementation

Web Development

Digital Transformation

Support

UX/UI Design

Integrations