Case ARTWINERY

ARTWINERY is the largest producer of sparkling wines in Eastern Europe. The entire production cycle at Artwinery is located at a depth of more than 72 metres in underground gypsum tunnels, which maintain unique microclimatic conditions all year round – constant temperature and humidity.
The production capacity of the enterprise is 25 million bottles of sparkling wine per year.

Year

2021

Project duration

5 months

Technical support

from 2021 to the present

Specialists involved

5 persons

Year

2021

Project duration

5 months

Technical support

from 2021 to the present

Specialists involved

5 persons

Setting up access rights;

Setting up the Order Life Cycle business process;

Setting up the REST API;

Setting up the RabbitMQ queue server;

Filling up directories;

Implementation of the loyalty program;

Finalisation of the entities "Deal", "Contact";

Implementation of the characteristics directory and the region directory;

Implementation of the entities "Product", "Price list", "Warehouse";

Integration with ERP;

Import of customers/orders;

Installing and configuring modules of postal services "Nova Poshta" and "Ukrposhta".

Setting up access rights;

Setting up the Order Life Cycle business process;

Setting up the REST API;

Setting up the RabbitMQ queue server;

Filling up directories;

Implementation of the loyalty program;

Finalisation of the entities "Deal", "Contact";

Implementation of the characteristics directory and the region directory;

Implementation of the entities "Product", "Price list", "Warehouse";

Integration with ERP;

Import of customers/orders;

Installing and configuring modules of postal services "Nova Poshta" and "Ukrposhta".

To automate order processing by managers, we set up the Order Life Cycle business process using the code. The business process has several scenarios depending on the type of delivery and the availability of the required product in the warehouses.When working with a Deal, CRM processes data on the quantity of goods in warehouses. If the required quantity is not in the nearest warehouse, CRM informs the operator about it and also shows the warehouse where the required quantity is available.

The RabbitMQ queue server is used for integration with the ERP system. Data from the ERP is uploaded to the server daily and then to the CRM and website.

The data we get from ERP:

Data on the product list;

Guide to possible product characteristics;

Price list;

Data on inventory by warehouse (the number of units of each product for each warehouse).

The RabbitMQ queue server is used for integration with the ERP system. Data from the ERP is uploaded to the server daily and then to the CRM and website.

The data we get from ERP:

Data on the product list;

Guide to possible product characteristics;

Price list;

Data on inventory by warehouse (the number of units of each product for each warehouse).

Integration with WEB;

Integration with the iPOST postal service;

Adding the ability to set a payment waiting period in CRM;

Setting up open lines;

Setting up SMS campaigns.

Integration with WEB;

Integration with the iPOST postal service;

Adding the ability to set a payment waiting period in CRM;

Setting up open lines;

Setting up SMS campaigns.

Data is transferred from CRM to the website via the API in json format. The interface of the Deal provides the ability to transfer the order composition through an API request to the R-Keeper system. Based on the received data, R-Keeper generates receipts for customers. This functionality is used to sell goods in bars and other points of sale, not through the website.

The implementation of CRM made it possible to organise online sales through the website, as previously goods were not sold through the website. Website development and CRM implementation were carried out in parallel.